TERRIBLE SERVICE

I received a voucher and my DSV dish was installed in Pretoria, on the 20th of December 2018 I lodged a complaint that the installation people had drilled a hole right threw the wall of the tenants living in the flat above mine and the crack in the window they left in my window, when lodging this complaint I was then put on the phone with the very rude instillation guy, I was then told that the problem would be fixed the following Monday. IT IS NOW A MONTH LATER AND NOTHING HAS BEEN DONE!!!! I KEEP PHONING AND KEEP HEARING THE SAME STORY, WE WILL CONTACT THE INSTALLATION GUY. IF I DONT PHONE AND SEND EMAILS THEY DONT BOTHER GETTING BACK TO ME. CAN SOMEONE FROM THIS COMPANY KINDLY SORT OUT THIS MESS, I AM NOW LEFT WITH THE EMBARRASSMENT AND INCONVENIENCE TO ANSWER TO THE TENANTS REGARDING A HOLE IN THEIR WALL MADE BY YOUR STAFF. THIS IS TRULY RIDICULOUS.