Terrible service
<p>I was looking to buy a new DSTV decoder and decided to purchase one through Dions Wires as they pursuases me Their deal was the best as it included free installation from Ellies/Elsat within 5-7days of purchasing the dish. I phoned Ellies/Elsat that same day to make an appointment for installation it is now 1month later and I am still waiting. I phoned Ellies and they were very unhelpful telling me that they won't be able to install within the next few weeks as they are too busy. I find this appalling and just not right.</p>
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We managed to retrieve you details on HelloPeter.
Ellies would like to apologise for your experience and our Cape Town Office Manager will be in contact shortly to assist you with the required information to complete the installation.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We managed to retrieve you details on HelloPeter.
Ellies would like to apologise for your experience and our Cape Town Office Manager will be in contact shortly to assist you with the required information to complete the installation.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za