Still no feedback or response...

Morning.We installed our dstv through elsat/ellies last year may.The installer didn't install our original cable that came with the dstv which we paid for.There was previously tenants in our flat and so they also had dstv. The installer insisted that the cable that was already installed was fine and that there is no need to remove it and replace it with the new cable we paid for when we received the dstv.We had trouble since the start of this installation...Everytime that I called ellies/elsat then one would tell me that they'll get back to me which NEVER happens.This one particular day that I called again then I spoke to a Julie or Julia and explained to her that the installer didn't remove the old cable and that we've been having bad signal so then she said that the installer must come re-install the cable free of charge because he didn't do a proper job from the start...In the meantime - I keep on calling Ellies/Elsat and the months are passing by and up until NOW - They refuse to come re-installed the cable and they still didn't give me a call back once.I even spoke to dstv and they said:We'll get back to you and still no response.If ONLY they installed it properly at FIRST!!!!