Shocking DSTV installation experience

<p>- On the 13th of Jan we purchased a single view HD decoder from Game Rosebank, with installation voucher so that one of our TVs at home could be set up with XtraView.</p> <p>- Installation was arranged via the Ellies call centre (reference number "85-720132-DIPOLELO AERIAL INSTALLATIONS") throughTech Three Sate which I assume is a sub contractor?</p> <p>- The team from Tech Three Sate (led by Nathi) arrived on 19 Jan. After us having to pay an additional R800 for cabling APPARENTLY required because it was an XtraView installation, the team finished up and left confirming that everything had been completed. We had to contact Multichoice once they were done to finalise the setup only to be told that it hadnt been done correctly!</p> <p>- Nathi and his team came back on 20 Jan and after spending time on the phone with Multichoice (on our phone which meant it was at our expense), it was clear that confusion reigned and the entire installation had to be changed!!! I dont understand the technicalities but it had something to do with XtraView needing to be within 30 metres (not sure if this is from the primary decorder or from the dish) so I dont understand why we had to pay for the extra cabling if it was never going to work?!</p> <p>- On night of 20 Jan we had to spend an additional two hours on the phone to Multichoice, again at our expense, trying to confirm and finalise set up for XtraView.</p> <p>- We thought that this was finally complete however, Nathi and team had to come again on 23 Jan to install an infrared eye which was required as they had now changed the entire decoder setup. Who knows what on earth they did but now the TV that is supposed to have Xtraview has a "no signal" error code and now the pitcure quality on a different TV (which uses our primary decoder) has been affected?!?!?</p> <p>I am so frustrated as clearly they have no clue what they are doing and I am loathe to have them back a 4th time to fix this! What they came to do isnt working and we are actually worse off as we can no longer watch on a different TV that they shouldnt have touched!</p> <p> </p> <p>I regret ever purchusing the decoder with a voucher for installation as it would have been much quicker and probably cheaper to just get a reputable company in to do this in the first place!!!!!!!!!</p> <p> </p> <p>After reading a few reviews on HelloPeter it seems like poor quality installations are unfortunately a common occurance. It also looks like we weren't the only people who were forced to pay in for additional cabling which is a complete *******!</p> <p> </p>