1 reviews | Active since Dec 2015
Service Non-Existant
<p>I booked for a decorder installation telephonically on the 28th of November and was told to expect a call from installation team within 5 days. 2 weeks later I tried the online booking system and a week later still no response from Ellies. 3 weeks since my first booking it looks like I was totally ignored, not even an sms to give an estimated date of installation. Multichoice/DSTV will do well to divorce with Ellies and I would strongly discourage anyone from dealing with Ellies. The service is non-existant</p>
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Bongani,
We managed to retrieve you details on HelloPeter.
Ellies would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation if not done yet.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Bongani,
We managed to retrieve you details on HelloPeter.
Ellies would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation if not done yet.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za