Poor turnaround on warranty claim

It's been over two months and still no resolution for a warranty claim. This has been affecting my ability to get my work done and is simply unacceptable that a simple claim process can take so long when I have done everything on my end to make sure that I was covered or at least thought I was until now! I had completed and uploaded the warranty form, my products that were connected to the surge plug were confirmed to be surge damaged after inspection by a third party which I had to pay for out of pocket! Simple solution to a simple problem yet its taking so long!