1 reviews | Active since Sept 2010
Poor service
<p>We bought an explorer on the 25th of November and have been trying since the 28th of November to have it installed. We have logged it on line and have called various times and spoken to a few people and the last comment we got from a "very helpful" person was "eish i dont know"...seriously how do you employ people like that in the first place. The one time we got through to someone that attempted to help us we were told that installation will be done by latest 28 December. When we phoned on the 29th December we were told the offices are closed for the week and inatallation will only commence on the 3rd January. We weren't even told the offices will be closed why make a commitment that installation will be done?? We have wasted allot of time and money on this and would appreciate if someone higher up can actually get back to us. This is really frustrating and very poor service. Why sell package deals if you can't offer the service?? </p>
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will be greatly appreciate if you can provide us with following information via email as soon as possible:
Name & Surname
Contact number (cell) and an alternative number
Voucher number and Area you stay in
You can send an email to *** or *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and Ellies will call you back soon.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will be greatly appreciate if you can provide us with following information via email as soon as possible:
Name & Surname
Contact number (cell) and an alternative number
Voucher number and Area you stay in
You can send an email to *** or *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and Ellies will call you back soon.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
Ellies would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
Ellies would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Talita,
I was informed that you spoke to Danty at our Johannesburg branch yesterday to make arrangements for re-scheduling your installation with another installer.
Due to power outages in your area the installer could not assist but will contact you again to see when its convenient time to do so and if the electricity is back on again.
Should you have any queries please do not hesitate to contact Danty to assist you.
Kind regards,
Ellies
Tel: +27 (0)11 ***
www.ellies.co.za
Dear Talita,
I was informed that you spoke to Danty at our Johannesburg branch yesterday to make arrangements for re-scheduling your installation with another installer.
Due to power outages in your area the installer could not assist but will contact you again to see when its convenient time to do so and if the electricity is back on again.
Should you have any queries please do not hesitate to contact Danty to assist you.
Kind regards,
Ellies
Tel: +27 (0)11 ***
www.ellies.co.za