Pathetic services
<p>I purchased a Dstv Explora 2 with installation on the 25th of November 2016 from the game store in gateway.</p> <p> </p> <p>At that point there was no stock on hand so I placed an order for 1.After numerous calls and complains I received an sms on the 16th of December to collect.</p> <p> </p> <p>I was instructed to call Ellies Sat in umgeni road to book an installation.I called them on the 17th of December at least 12 times.After finally getting through,I was asked to leave my details to be contacted as the call centre was busy.NO RESPONSE!!! Left an email as well.Called them again on Monday, continuously rang.I called the sales manager of game store who also tried to call them.NO ANSWER AT ALL!! </p> <p> </p> <p>Provided that this is a festive season, we expected to have been contacted before Christmas.There is absolutely no point in installing after the holidays. </p> <p> </p> <p>DISGUSTED WITH THE SERVICES FROM BOTH THE STORE AND THE TRADER.</p>
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Joanne,
Ellies is just following up on your query.
We received notification from our Durban branch that they have contact you and logged your installation and an installer was allocated.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Joanne,
Ellies is just following up on your query.
We received notification from our Durban branch that they have contact you and logged your installation and an installer was allocated.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za