Pathetic service from Ellis/Elsat

<p>I bought my mother an Explora 2 at game on the 27th of jan 2017 which includes free installation service of course. On the 30th of jan we submitted a request online for installation and 4days down the line no one contacted my mother. My mother then contacted Ellis and the assigned a guy by the name of Amos and also provided her with his contact number. Its been 3weeks now and no installation has been done. When we contact ellis they refer us to amos and when we try to call amos the phone just rings with no answer. At first the technician picked up and he could say is hes awaiting delivery from ellis before he can come and install but he is now not taking our calls. I need this sorted out today or will take back this decorder to game for full refund</p>