Pathetic Service and poor marketing for DSTV

<p>It's been a week since I purchased a DSTV Decoder from Pick n Pay Hyper By The Sea.</p> <p>Instructions to contact the Ellies call center to book an installation where followed however absolutely no assistance was provided. From holding the line for 30 min+ to being assured that I will be called back within 24hours, I am certain that nobody at Ellies has a clue as to what customer service is. </p> <p>With Ellies securing their position as one of the many companies who don't deserve or appreciate the support of the South African community my focus then falls on DSTV. Being a company that solely depends on customer satisfaction and support, I would have thought that their decision to place their companys future customers in the hands of Ellies unreliable service would be highly dangerous to their reputation.</p> <p>Basically, I have now lodged a booking online for installation today with no great expectations. </p> <p> </p> <p>Ellies has absolutely no integrity in honouring their duty to paying customers and with an attitude like that I question the decision by DSTV to force us onto Ellies without providing any other option.</p>