1 reviews | Active since Dec 2015
Pathetic Service
<p>I bought a Dstv decoder from Game Eastgate on the 16th of Dec with free installation from Ellies. I booked for installation on the same day & got confirmation that I will be contacted within 2-5days which hasnt happened to date. I tried to follow up with phone calls the whole of last week but no one bothered to pick up the phone. I called again on the 20th, I got through but the lady who took my call hung up on me before I could give her my details. I tried to call her back but the phone just rang with no answer. I called again the next day got through & I was told that if I made an online booking I shouldn't worry cos someone will contact me but no one did.....this is frustrating really.</p> <p>On logging onto hellopeter I was shocked to see so many complaints about your service.</p> <p>Your service is appalling, all I want is for you to install my Dstv, is that too much to ask for?</p>
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We managed to retrieve you details on HelloPeter.
Ellies would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We managed to retrieve you details on HelloPeter.
Ellies would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.
Please note that due to the huge interest in Ellies products and service from the Black Friday sales and over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za