Pathetic service

<p>I bought a Dstv Explorer 2, which included installation,on the 10 Dec 2016 from Game stores in Soshanguve. When i got home,i called the 0861 number provided for an Ellies installer but to no avail. It rang and rang with no response. I tried to call the head office on the provided 011 number,still i got no answer.</p> <p>So i did an online application for installation on the same day on the Ellies website. I immediately got a response stating i will be contacted within 2-5 days and if not contacted i should call the call centre on the 0861 number. I got no response so throughout the following week i tried again to book for an installer telephonically but again i couldnt get through to an agent on the 0861 number. Eventually i got through to a lady transfered me to the call centre but i was on hold for a good 25 mins and that was it. Never again was i to come even close to getting help.</p> <p>I have now tried 3 numbers to get through to, 0861,011 and 012 but i sadly i could not get any assistance whatsoever. The closest thing i got to getting service was an automated response from an online submission. The service from this company appalling,i don't know why Dstv choose to do business with such a mediocre company.</p> <p>I am now into my second week with a decoder that needs installation and no sign of getting help. </p>