HV
Henry V
1 reviews | Active since Sept 2015
29 Sept 2015, 21:59
OVHD decoder
3 easy steps to view OVHD on an Elsat decoder? All lies!! Installed the decoder, connected the dish, I get 92% signal strength and 82% signal quality. Activated the decoder via the USSD channel 10 times now, called the call centre twice to activate it...STILL no channels, STILL shows Not activated... bad customer service, bad imported product. Real dissapointment!!!
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Replies (1)
Ellies/Elsat's replyOfficial
08 Oct 2015, 07:03Hello Henryjvv,
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience. One of our Call Center agents have been trying to get in contact with you but to no avail. Could you please be so kund as to supply and alternative contact number or please feel free to contact us with regards to the above matter.
Kind Ragards
Joy Versster
***
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience. One of our Call Center agents have been trying to get in contact with you but to no avail. Could you please be so kund as to supply and alternative contact number or please feel free to contact us with regards to the above matter.
Kind Ragards
Joy Versster
***
Best regards,
Ellies/Elsat's reply08 Oct 2015, 07:03
Official
Hello Henryjvv,
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience. One of our Call Center agents have been trying to get in contact with you but to no avail. Could you please be so kund as to supply and alternative contact number or please feel free to contact us with regards to the above matter.
Kind Ragards
Joy Versster
***
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience. One of our Call Center agents have been trying to get in contact with you but to no avail. Could you please be so kund as to supply and alternative contact number or please feel free to contact us with regards to the above matter.
Kind Ragards
Joy Versster
***
Best regards,