Overcharge for Multichoice Installation
<p>I purchased a Dstv hd decoder with an installatipn voucher.I contacted the Ellies call centre and Johnson Electronics was allocated the installation. I was charged an extra R150 which i had to pay in cash for 15 extra meters of cable as my mom was at home and was afraid to say anything as these guys were rude and demanding. I have measured the cable with a measuring tape and even if i take a marging of error of 2 meters i could not have used more than 25 meters. Is this the way Ellies Service Providers operate. Please investigate and advise.</p>
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.
Should there be anything I can assist with, please feel free to contact me
Kind regards,
Ellies
Ellies Call Centre & Customer Care
Tel: +27 (0)11 *** www.ellies.co.za
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly to assist you with the required information to complete the installation.
Should there be anything I can assist with, please feel free to contact me
Kind regards,
Ellies
Ellies Call Centre & Customer Care
Tel: +27 (0)11 *** www.ellies.co.za
The matter has now been resolved amicably between the Service Provider and myself.
The matter has now been resolved amicably between the Service Provider and myself.