No support given for useless product

I recently bought the Efergy Engage Hub Kit, marketed by Ellies in SA. I connected it up and for a short period of time had a reading of my electricity usage. It then disconnected and was extremely difficult to reconnect. The product seems to have a problem, in that is intermittently disconnects from the internet and then the only way to get it to start monitoring again is to switch the module off and reconnect. This is useless considering that the idea is to be able to monitor your electricity usage via apps on iPhone or ipad. <br> I have contacted Ellies customer service and support service via e-mail, detailing the problem, but no response!<br> I see others have had the same issues with this product when searching the internet for solutions, and it seems that this is a problem with the product. How can a defective product be sold and when support is required there is none. Very disappointing!