No show installers

<p>I bougot my decoder on the 24th December to surprise my grandmother for Christomas, sadly it was late in the afternoon and couldn't get through to the call centre. I made a call for the installation on the 28th December and was told that the installation would be done within 7 working days. I got an sms confirming details of the person who was to do this installation. The sms instructed that I wait 24 hrs before calling them if they don't call first and of course 28 hours later I found myself calling them, only to be told by him that this installation would happen the next Thursday (05 Jan 2017)</p> <p>Thursday came and went, no communication no call nothing.</p> <p>I then called the person the next morning and they gave me some ******* story about how they didn't have equipment for the installation. My question for that is; are they trying to tell me that business is not moving at all since they don't have equipment to do the installation. I call bull on that.</p> <p> </p> <p>This Saturday will be the third week thato wemail will have been waiting for this installation. </p> <p>What must on do?</p> <p> </p> <p>This is the info of the installer and the text I got before I madecide contact with him</p> <p> </p> <p>"RefId: ********** 19-GEJANA COMMUNICATIONS, TOTO, ********** 612 allocated to your job. Please contact Installer if you have not been called within 24Hrs."</p> <p> </p>