No Service

<p>Bought a DSTV Explorer 2 with an installation voucher from Dion Wired on Sunday, 18th December 2016. I attempted to phone them on Sunday, but as they did not answer, I assumed that they are closed, so instead I submitted my request for the installation via email.</p> <p> </p> <p>The following morning I phoned Ellies again, as I have not received any confirmation email with regards to my email submission. I attempted various times to get through phoning them, at one point I was on hold for 40 minutes without any answer.</p> <p> </p> <p>later in the day I tried to get through again, this time a receptionist answered, just to ask me if I want to keep on holding or leave a message.</p> <p> </p> <p>With the purchase of the decoder, I am suppose to get the smart lmb and a dish with, that will be provided with installation, but due to the lack of availability or communication from Ellies I am not able to enjoy the entertainment that is supposed to be provided from my purchase. </p> <p> </p> <p>I take this as terribly poor service, an absolute inconvenience and utter time waste. Attempting to install this myself would of been much less painful than being on the phone with no avail for such a long period! Why provide a promotion for installation if they cannot even answer a phone or respond to an email. </p>