1 reviews | Active since Dec 2016
#NO RESPONSE FROM ELLIES/ELSAT
<p>On 21st December 2016 my husband purchased a hd decoder from makro. Since then we've spent R246. 00 on airtime just to get an installer to come out. I have tried to get hold of different installers and nothing its the 24 December today and no reponse we have smsed to to get an installer. NO RESPONSE. We have done the online application twice and still No Response. when you eventually get through to their opperators they put you though to the installations and you hold on for more than 20mins. nothing still NO RESPONSE. Multichoice needs to find a new service provider for their client than Ellies. </p> <p> </p> <p>They always have High Call Volumes.</p>
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Customer,
We would like to apologise for your experience.
Ellies would like to assist and look into your query but unfortunately your profile does not show your name, surname, contact details or email address where we can get hold of you.
It will greatly appreciate if you can provide us with following information via email:
Name & Surname
Contact number (cell) and an alternative number
Voucher number
You can send an email to *** Please put in the Subject line “REF: HelloPeter”.
As soon as we received the information on email address provided above we will tend to it and an agent will call you.
Please note that due to the huge interest in Ellies products and service over the Festive Season we are experiencing higher call volumes than usual.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)***971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Rushana,
Ellies is just following up on your query.
We received notification from our Cape Town branch on the 28th December 2016 that they have logged your installation and an installer was allocated.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za
Dear Rushana,
Ellies is just following up on your query.
We received notification from our Cape Town branch on the 28th December 2016 that they have logged your installation and an installer was allocated.
Should there be anything Ellies can assist with, please feel free to contact our call centre on:
011 490 ***
Kind regards,
Ellies
Tel: +27 (0)11 ***/3971/ 3938/ 3930/ 3890/ 3883/ 3922
www.ellies.co.za