Misleading Warranty Claim

Following up on review I wrote on the company which I still have had no response to nor addressed. Matter relates to high protection surge which they claim offer higher protection on power surges and a warranty claim of up to R30 000 would be a guaranteed if surge fails. I had purchased this surge protector on the 9th of November and two weeks later, on the 25th Nov 2021, had a lightning strike at home and the very same high protection surge was burned thus failing alleged high protection. Besides, it several of my items were damaged and I emailed Ellies all photos of damaged items inclusive of their surge , purchase slip and its box packaging with the stated guaranteed warranty claim with hope they will expediate my warranty claim. Instead their response was I have to take all damaged items to their nearest office. I brought it to their attention that this request not possible as my main insurer has taken all those items and send them proof thereof as well as the assessment report detailing cost of damage goods and they have been silent ever since???????Would prefer they respond accordingly via sms :*** or via email:***/***er allso escalated to National Consumer Council