installation

<p>I purchases a DSTV decoder from Game in ClearWater on 26/01/2017 with the free installation voucher. I sent the request via the elis website on the 26th requesting an installer. I receieved a phone call on Wednesday 01/02/2017and was told an installer has been assigned to me. I received a ref number with the installers contact details. I called him to follow up on the request and he agreed to come the following day at 17:00 pm as that is when we would be home. He contacted me the following day after 11:00 am saying he is in Cresta and he will come install after he is done there as it is not far from where I am (I am based in Honeydew) I informed him that this is not possible because no one is home as I explained to him the day before. He promised to contact me to set up a time to install on Saturday 04/02/2017. I called this morning and yet again he informed me he is in midrand and cannot commit to a time for installation. This is ridiculous because I have waited for him to no avail. I have made contact with the call centre and I keep being sent from pillar to post. They committed to calling me back which was 2hours ago. The staff is neither friendly nor are they helpful. My reference is RefId: ********** 21-MORNINGS VIEW TINODA DSTV, PETER, ********** 375. Can this matter be attended to urgently as it is getting quiet frustrating.</p>