*********** ****s

I bought a decoder which came with free (excuse for) installation. The installer (Adam/Adie) placed the satellite on my roof using my old cables which I might add even though 50 m of cabling is apart of the voucher. A week and after installing a wind caused my connection to cut. I called the installer who then tried his luck by saying I need to pay R100 as a call out fee. I got back in contact with Elsat who then informed me that I have a 3 month warranty and called the installer to arrange coming out once again. The installer then moved the satellite to the side of my house and a whole two weeks later it decided to rain which has cut my connection for a whole weekend. I get in contact now first thing Monday morning, the installer says I have to wait till next week while Elsat tells me after calling him that he will come on Wednesday. I am absolutely furious because firstly who does this guy think he is taking for a fool and my issue is not being resolved immediately while secondly there seems to be no implications towards a *********** **** who can't do their job properly. I am not being reimbursed for the days of not having service yet my DSTV membership is fully paid. Learn to prioritize clients and perhaps the business as a whole might get better. Also learn to make a use of capable people instead of settling for cheap labour at the expense of the client.