Impossible to Cancel Service
<p>I reconnected my DSTV last year for the Olympics and in doing so, had to reconnect the shared dish that is used between 4 units in my complex. the fact that I am forced to pay R160 per month (x4 people using the dish) is ******ion by ELSAT. Why on earth do I have to rent a dish, and what is R640 per month contributing to? I could buy a new dish outright every few months!</p> <p> </p> <p>That is a separate issue however. </p> <p> </p> <p>When i reconnected, i told the people at elsat that it would only be a few months, as we were moving soon, but was forced to sign a 12 month contract, that would have a cancellation penalty if cancelled early. I asked how this was calculated but got a very vague answer. </p> <p> </p> <p>When it comes time to cancel, I'm told I have to essentially pay the balance of the 12-month contract, as this needs to cover the disconnection costs ( i could have disconnected the dish myself.</p> <p> </p> <p>So now I sit, haven't been using the dish for 2 months, and I still can't cancel my contract as I refuse to pay the ridiculous cancellation fee. </p> <p> </p> <p>Kyle</p> <p> </p>
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly to assist you.
Should there be anything I can assist with, please feel free to contact me
Kind regards,
Ellies
Ellies Call Centre & Customer Care
Tel: +27 (0)11 *** www.ellies.co.za
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly to assist you.
Should there be anything I can assist with, please feel free to contact me
Kind regards,
Ellies
Ellies Call Centre & Customer Care
Tel: +27 (0)11 *** www.ellies.co.za
