HOW LONG FOR URGENT REPAIRS

I bought an Inverter from Ellies Pretoria on 5/2/2021. I handed it in on 8/2/2021 for repairs as the electrician who installed the inverter did not connect the wires correctly and something was blown. I phoned Ellies Repairs and told them what happened and was told the repairs would take 7 to 14 days.

It was marked by Ellies Pretoria as URGENT as I need it for a Medical device. Since then I phoned Mosia on *** every day to enquire about the inverter.

Everyday I get the answer that it is still on the technicians bench. They will ask him, then he is still busy with fault finding, then he is waiting for a part. Yesterday he was "busy busy busy " working on it. No quotation as to what the repairs are going to cost, When it will be finished.

So much for URGENT.

I really think they should look for new technicians.