Horrible customer service

<p>I had purchased a Dstv Explora on 25/11/2016, to be installed in December 2016 when I relocate. During the move late December I misplaced/lost the installation voucher. I then made first contact with Ellies/Elsat on 27/12/2016 and I explained my dillema whilst trying to ascertain if and how they could assist me. Needless to say; after numerous calls, I was then told that I need to go to SAPS for an affidavit and was told what info is relevant and needed for that paperwork. I went and obtained the affidavit as requested as I was told that's the only way they could assist with installation. Only in Friday 06/01/2016; again after numerous follow ups on my side since there was clearly gross lack of feedback from Ellies/Elsat side, I received an email confirming that they would assist and an installer who accept the job card would be in contact. That also took hours and by the time contact was made by the installer, they could not assist me on that Friday and they tried to schedule for the next day and I wasn't available. I called them on Monday to arrange for a slot today for 09h30. Surprise surprise it is 10h40 and still NO INSTALLATION. Calling the installer I am told the crew would be delayed as they have been driving from Randburg! What a service. </p>