Good Service from Ellies

On 29 June I wrote to Grant Davis of Ellies whose company had replaced an inverter battery for me in February 2015. I wrote saying I didn't think it was fair do's for the battery to have only lasted for five months and would Ellies please do something about it. I received a reply the next day from his secretary to say Grant Davis was away on leave but would be backwithin a day or two. It took only another two days before I had a reply from Grant saying they would replace the errant battery. No problem. No arguing. No nothing. He was as good as his word and the battery has been duly replaced. Now that's what I call service. Good attitude. Wonderful. His representative, a young man named Ferdie (who replaced the original battery) was just as kind and helpful as he was the first time. Makes me appreciate that Ellie's is a great company, with great people at the helm.