extremely poor service delivery

On the 24th this month I bought a DSTV decoder at Game and I was told to contact Elsat who was going to do installation which I did immediately all costs were included on purchase. I was told that Monday someone will call me. On Monday I called at 11:49 and I was told by a woman agent that my booking was arranged for Tuesday but no one came on Tuesday until I phone Wednesday at 08:38 and I was told that no one made the booking after that call I received an sms confirming my installation and there was a number of Johnson who was coming to do the installation. When I phoned Johnson he said he was coming before the end of the day and I must sms him my street address which I did. He then called back and told me that he was not coming cos my address was not on GPRS my address house 6 Dlokovu street umlazi is on GPRS I was so upset as he hangup on me while explaining he then ignored my calls. Elsat has poor service delivery and poor customer care. Their staff is *********** and full of bad attitude. I am now stuck with my decoder and I have to berg that Johnson to come do the installation after everything is paid.