Explora Installation

<p>I bought an Explora on the 25 November at Piock n Pay in Greenstone. Now, the procedure is you phone Ellies on ***for them to come and do the installation. I phoned 5 times on monday to arrange for someone to come do the installation. The first agent said to me i need voucher number so that she can capture it on the system. Okay fine, i didnt have the voucher number with me as i was at work. I hung up and phone my mother to get the voucher number for me. Phoned Ellies again and held on the line for like 5 minutes. (Mind you, my first call took 6 minutes and 3 seconds to be answered). Then i asked for Helen that i had spoken to as she said i must call back and ask for her. Then i was put on hold for like 2 - 3 minutes and eventually the phone cut. But in between them trying to transfer me to Helen, someone would get the call back and not say anything and just put on hold again. Then eventually the phone dropped. Then i phoned again and still held on for like 3minutes for the call to be answered. Now, this time i asked to just speak to any agent as i explained to the lady that answered that i've been trying to get through and my calls keeps getting cut. With no care in the world or an apology, thte lady just said ohh okay how can i help you? I then explained that i bought an explora and i would like some assistnce with installation. She asked for the voucher number which i had and then said i need the serial number on the decorder. Then i got irritated with her and said to her why didnt the first lady i spoke to say that i need such and such details. I mean it means i have to hang up and phone Mother at home to get the serial number and then phone back to hold for almost 5 minutes to get through an agent. Then i asked her to please hold and not hang up and i will just get the details quickly. She said no problem. I put her on hold and got the details that she needs. Then with me trying to retrieve her call she had actually hung up lol. Buit i understand that she cant keep a call waiting but i mean they wasted my time at least she could have just waited a few seconds and i would have gotten back to her. Then i started the whole process again. Dialled the number again and was holding for the same minutes before an agent answere. Then my call got answered. I then gave all the details to the lady and she said she will capture everything and get one of the installation guys to arrange an appointment for the installation. Well, that was monday. Today is Friday and still not one call from them. So i decied to phone Ellies again. Hahaha was on hold for 4 minutes abd 20 seconds and still no one answered. tried again the second time and held on for another 3 minutes, so i hung up and decided to post on my troubles on Hellopeter.</p>