MS
Mabha S

1 reviews | Active since Oct 2015

09 Oct 2015, 17:22

ELSAT&MULTI CHOICE REAPING CUSTOMERS OFF

I have an active DSTV Subscription which I've been paying for. I moved to a new apartment with no Satellite Dish. Unfortunately Satelite Dish is not sold on its own without a decoder. I was now forced to buy another decoder I don't need which comes with free installation of the dish. Due to having no need for the second decoder, I gave it away, not realising that the voucher is in the box. I managed to get the voucher emailed to me. Due to difficult circumstances, I am not able to get the decoder couriered to me. ELSAT told me that I won't be able to get the installation without the decoder, no exceptions. I have therefore lost my R800.00. I called Multichoice for them to assist, seeing that I am their customer & they are not bothered to assist. <br> <br> This is exploitation &amp

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Replies (1)
Ellies/Elsat
Ellies/Elsat's reply13 Oct 2015, 07:05
Official
Hello mabzozo,

Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.

We would like to apologise for your experience and will be in contact shortly to investigate the matter.

Should there be anything we can assist with, please feel free to contact us.

Kind Regards
Joy Verster
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