Ellies does no repairs or replacement on electronic equipment units they sell

I am a customer of Ellies for the past 30 years, when they had a small shop in Joburg. I went to their shop in Joburg and got a quote on the UPS from the Joburg Branch. I am staying in Herm**** and I phone the Ellies Branch in Cape town to find out if they have stock. The Manager Marius at this branch told me that they don't have stock and did not bother to help me further. I bought this Ellies Inverter UPS about two months ago for Leroy Merlin in Joburg and they delivered it to my house in Herm****. Unfortunately the UPS control box FBI 2400 was damaged and need to be repaired or replaced. Once again I phone the Ellies Cape town Branch and try to find if the got spares or a replacement unit. Once again I was told that they have no stock. I took the unit in for repairs and Mr Frans told me that they might not be able to repair it. I paid R 350 for the unit to be repair and now 10 days later I have not had any feed back. Real poor service.