GVDW
Gary Van Der Walt

1 reviews | Active since Sept 2015

05 Apr 2022, 14:58

Ellies Boksburg is terrible, avoid at all costs.

Worst service I have ever received was moments ago at Ellies Boksburg. I bought a HDMI extender over CAT6 from them on 23 March 2021. Out of the blue, it stopped working. I initially suspected my decoder to be faulty, but after a trip to Randburg, DSTV tested my machine and it working fine. I then searched for the problem and turns out, when my HDMI cable runs directly to the tv, it works fine, but not through my extender. I then decided to visit Ellies to see what the issue is. The staff at the store might as well not work there, as they don't really want to. I was told that they can't test it to see if it works or not, i should but a new one, the guy who "assisted" me wasn't interested at all as to what my problem was. I then asked if i don't get a warranty with the product and was told i get a year, after telling them that I bought it on 23rd March 2021, they actually laughed, finding it extremely amusing that i missed my warranty by mere days. I will never set a foot inside an Ellies again, and would strongly advise anyone against it.

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Replies (3)
Ellies/Elsat
Ellies/Elsat's reply05 Apr 2022, 15:20
Official
Good Afternoon Gary,

We sincerely apologize for the treatment you got from our staff.  We will investigate this and attend to it accordingly. I will get one of our Technicians to contact you regarding the item.

Kind Regards,
Aviwe
GVDW
Gary Van Der Walt's update06 Apr 2022, 07:55
Reviewer Update
Thank you, but don't bother. After searching the internet, I learnt that other people were having the same issues and it was caused by the power supply. I then bought a new one (not from Ellies) and it worked perfectly. Although I won't be supporting them again, I do suggest they either get training or proper management to ensure this doesn't happen to other customers.
Ellies/Elsat
Ellies/Elsat's reply06 Apr 2022, 08:53
Official
Hi Gary,

Your message has been noted. I would like to apologize again for the bad service you received from our Trade Counter.

Kind Regards,
Aviwe