1 reviews | Active since Sept 2015
Ellies Boksburg is terrible, avoid at all costs.
Worst service I have ever received was moments ago at Ellies Boksburg. I bought a HDMI extender over CAT6 from them on 23 March 2021. Out of the blue, it stopped working. I initially suspected my decoder to be faulty, but after a trip to Randburg, DSTV tested my machine and it working fine. I then searched for the problem and turns out, when my HDMI cable runs directly to the tv, it works fine, but not through my extender. I then decided to visit Ellies to see what the issue is. The staff at the store might as well not work there, as they don't really want to. I was told that they can't test it to see if it works or not, i should but a new one, the guy who "assisted" me wasn't interested at all as to what my problem was. I then asked if i don't get a warranty with the product and was told i get a year, after telling them that I bought it on 23rd March 2021, they actually laughed, finding it extremely amusing that i missed my warranty by mere days. I will never set a foot inside an Ellies again, and would strongly advise anyone against it.
We sincerely apologize for the treatment you got from our staff. We will investigate this and attend to it accordingly. I will get one of our Technicians to contact you regarding the item.
Kind Regards,
Aviwe
We sincerely apologize for the treatment you got from our staff. We will investigate this and attend to it accordingly. I will get one of our Technicians to contact you regarding the item.
Kind Regards,
Aviwe
Your message has been noted. I would like to apologize again for the bad service you received from our Trade Counter.
Kind Regards,
Aviwe
Your message has been noted. I would like to apologize again for the bad service you received from our Trade Counter.
Kind Regards,
Aviwe
