ELLIES ARE ********. DONT BUY THE SURGE PROTECTOR PLUGS

I took my tv in for a surge Claim on 2 November I got a report that my claim was rejected and the problem was the TV backlight. What surprises me was that my decoder was also affected and when taken in to multichoice and tested it was found that the power cable was damaged and I has to but a new cable. If the problem was nor linked to their surge control plug why is it that the 2 appliances connected to their plug were damaged and all of my other appliances were not damaged. To make matters worse I've phoned the store several times to check how far my TV was and they are still sitting with my TV at their repair centre. Why sit with a TV and not return it if you've rejected a claim on the 22nd of November. A lady by the name of Memory Moyo sent an email saying my claim was rejected when contacted today she tells me I did not tell her what to do with the TV. What am I supposed to tell her? If there was something to tell she should have done her job to call me and tell me what options are available not silently sit with my TV in hope that I will forget it. She even tells me she will escalate my matter yo management because it's outside her working ours when i tell her i want my TV tomorrow.DONT BUY THEIR SURGE PLUGS ITS A ****