Dstv Installation

I wish I knew earlier that buying a decorder with installation comes with agony. I bought a dstv explorer at Game, 24 November 2017. I called in for installation saturday 2 December and I received an sms with the details of the installer. The guy never called until I decided to call and find out where he was. He said he'd come on sunday. My husband told him we're available after 5 as we have to go somewhere, the installer didn't like that. Sunday morning at 9am we had to call him again to let me know we'll cancel our plans and wait for him. He never showed up and we kept calling. My husband called him again at 5pm and he said he's an hour away. We waited until 9pm and we called again. He swore at my husband and said its our fault, he is not coming anymore. I called Ellies this morning and I'm still waiting for an installer.