DSTV EXPLORA WITH ELLIES INSTALLATION

<p>I bought a DSTV Explora decoder at Hirsh's including Ellies installation on 25 November 2016 cash. On 28 November 2016 I registered my installation online. Almost immediately I got a repy by sms: Ref ID: ********** 89 Installation for DSTV Successfully Booked. An installer will be in Contact to arrange installation. Estimated Waiting period 5-7 Days. Immediately after that I received another sms: Ref ID: ********** 89 MULTIFLEX INSTALLATIONS, GERT, ********** 904 allocated to your job. Please contact installer if you have not been called within 24 Hrs. Up to today GERT has not called me. I tried to call GERT on the number provided daily after the 24 hours, but he does not answer his phone. I tried to call Ellies Installations daily. Installations does not answer their phone. I left an email on their website. No reply. I called Hirsh's on 6 December 2016. They tried to organise the installation and told me someone will call me. No one called. I called DSTV and Sithesihle gave me DSTV field services number. I called DSTV Field Services. Mandagase rep**** they are not allowed to touch installations if Ellies name is on the box. I must contact Ellies. Mandagase told me she can email Ellies on my behalf to attend to my query. I asked her to cc me in the email. Mandagase told me they are not allowed to do this. Ellies email address is personal. I am not allowed to know it. I am now so fed up. I am not allowed to use another installer. If I do I have to pay extra for the installation. I feel I have been cheated into buying the DSTV Explora. Now it is just sitting in my room as an ornament. My next move will be consumer protection council.</p>