Despicable service from Ellies

I bought a fridge safe plug from Take a lot on 20th December 2021. II received it and filled in the warranty agreement and sent it away. I got confirmation of Ellies receiving this: "Shared Customer Support Mailbox <***> 31 Jan 2022, 07:36 to me Good day Thank you for submitting your warranty form and proof of purchase slip for the fridge safe plug. Everything is in order and registration has been done. I first bought the plug then I had a certified electrician come out to check my fridge and re gas it as I had to save money, seeing that I get a disability grant. In August we had quite a few power cuts and my fridge stopped working. I contacted Ellies and attached all the paperwork again as proof. The reply I got from Ellies was mind boggling. This person said I was supposed to admit within 30 days. The level of non care and incompetence is astounding. I am in Fraserburg and I was told someone would call me regarding this matter, but still no answer as yet. I am saddened that I am being treated this way. Not only am I being shunned, but I am being treated like I am a nobody and that is unacceptable. Arlene