Consumer Protection

A surge protector claimed to offer high protection by Ellies was bought on 9th Nov 21 and on the 25th Nov, had an unfortunate incident where my house had a lightning strike and the very same protector claimed to offer high protection was burned out over and above several of my items connected via it.On the box packaging of this protector, Ellies states failure is subject to R30 000 warranty claim.Based on this, I duly filed a claim with Ellies attaching pictures of all damaged items for them to walk the talk. What followed was , they instructed me to take all damaged itemd to their nearest office.I stated on my response that I could not act on their instruction as these goods have already been taken by my main insurer and I duly attached a signed document from my insurer for all taken goods as proof .Ellies has now gone into defeaning silence and its now 2weeks after incident occurence and would also like you to forward this complaint to Consumer Ombud over and above bringing my complaint to Ellies. In the meantime, I will also seek legal advise from my lawyers for issuing a letter of demand to Ellies as they seem to be taking consumers for a ride