1 reviews | Active since Aug 2012
Cable rental disconnected when paid
I am highly upset with Elsat rentals cable rental. My cable was disconnected on Monday 26/01/2015 due to non-payment of R84 in December. This disconnection was done regardless of me having made double payment on 26/01/2015. Now I am being told that I have to pay R1358,00 (reconnection fee and 12months advance payment) of which I do not have. On top of this, I have paid for my premium subscription for DSTV for the month. Money that I cannot get back should I not reconnect my DSTV cable. So ontop of not being able to pay this R1358,00 that I do not have, I have lost R685,00 that was paid to DSTV for a subscription that I will not get. Why was my cable disconnected even after I made double payment?? This is just unacceptable.
Dear Miss Mbatha
Please be advised that notification of payment received confirms payment made 27/01/2015 @ 07:29:34, amount received was a single payment for the outstanding December payment that was returned as unpaid by our Bank. The disconnection transpired on 26/01/2015 due to no payment received for the month of December. Please advise should you require a copy of the notification of payment, including the proof of the the disconnection Job Card.
Further to this, we have, in good faith, opted to waver the annual upfront payment due to returned debit orders, however the fee for the reconnection of the cable is still required.
Please do not hesitate in contacting us for any further possible clarification in this matter.
Best Regards
Sue Eiserman
***
Dear Miss Mbatha
Please be advised that notification of payment received confirms payment made 27/01/2015 @ 07:29:34, amount received was a single payment for the outstanding December payment that was returned as unpaid by our Bank. The disconnection transpired on 26/01/2015 due to no payment received for the month of December. Please advise should you require a copy of the notification of payment, including the proof of the the disconnection Job Card.
Further to this, we have, in good faith, opted to waver the annual upfront payment due to returned debit orders, however the fee for the reconnection of the cable is still required.
Please do not hesitate in contacting us for any further possible clarification in this matter.
Best Regards
Sue Eiserman
***