cable rental
<p>i believe that it is unfair i am made to pay for cable rental, however to be made to pay for the rental annually because i do not hold a SA id card is down right unfair, why can i not pay monthly?</p> <p>this utterly shocking ************** at its best.</p> <p>shocking times we liv in</p>
Dear Jackie,
Thank you for the email.
Ellies does not deal with the subscription or activation process for DSTV subscriptions or payment structures.
As per Multichoice all customer with passports will not be refused an installation or subscription but in order to set up your payment structure they will need to verify your details and therefore you must go to a walk in center for activation and subscription. The terms of the payment structure is determined by them and you will have to discuss the matter with them.
Please contact the Multichoice Call Centre agents to assist you with the process and advising you of your nearest walk in center. Please ensure to take your passport and proof residence also with you.
Kind Regards,
Juanita Nieuwoudt
Ellies Call Centre
Dear Jackie,
Thank you for the email.
Ellies does not deal with the subscription or activation process for DSTV subscriptions or payment structures.
As per Multichoice all customer with passports will not be refused an installation or subscription but in order to set up your payment structure they will need to verify your details and therefore you must go to a walk in center for activation and subscription. The terms of the payment structure is determined by them and you will have to discuss the matter with them.
Please contact the Multichoice Call Centre agents to assist you with the process and advising you of your nearest walk in center. Please ensure to take your passport and proof residence also with you.
Kind Regards,
Juanita Nieuwoudt
Ellies Call Centre
I think i did not make myself clear, with regards to my above compalint.
i liv in a complex and our dish is via your selvies Ellies. I was informed that we had to pay rental on the cables which belong to you Ellis.
after being informed about the cable rentals, i was not given an option to pay for these cables on a month to month basis Carol the lady from your accounts departmnet informed me i could not pay on a monthly basis because i am foreigner and i should not feel entiled to any thing because of this.
that to me is the highest level of BAD CUSTOMER SERVICE, and SERIOUS **************.
does this mean foreigners are bad account payers? are we going to go on top of the roof to ***** your cables?
your clarrification on this matter will be greatly appreaciated.
I think i did not make myself clear, with regards to my above compalint.
i liv in a complex and our dish is via your selvies Ellies. I was informed that we had to pay rental on the cables which belong to you Ellis.
after being informed about the cable rentals, i was not given an option to pay for these cables on a month to month basis Carol the lady from your accounts departmnet informed me i could not pay on a monthly basis because i am foreigner and i should not feel entiled to any thing because of this.
that to me is the highest level of BAD CUSTOMER SERVICE, and SERIOUS **************.
does this mean foreigners are bad account payers? are we going to go on top of the roof to ***** your cables?
your clarrification on this matter will be greatly appreaciated.