Buying decoder with free installation is a nightmare
<p>It was on the 25 November 2016 ,when I bought my Dstv explorer at Game store.I have been calling the Elsat call centre to arrange for installation,until to date no success.I spoke to Winnie Mabapa at call centre who assured me that the guy by the name of Wilson will do my installation,when I contact this guy to find out why I am not getting help,he says Ellie's/Elsat does not have installation stocks.Like really,why I was not told prior to purchasing of Dstv explorer?today is the 06 December 2016 & still no help.</p>
Dear CHupye Matlou,
Thank you for the posting.
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience. One of our agents will call you shortly to assist you with the required information to complete the installation.
Should there be anything I can assist with, please feel free to contact me
Kind regards,
Juanita Nieuwoudt
Ellies Call Centre & Customer Care
Tel: +27 (0)11 *** www.ellies.co.za
Dear CHupye Matlou,
Thank you for the posting.
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience. One of our agents will call you shortly to assist you with the required information to complete the installation.
Should there be anything I can assist with, please feel free to contact me
Kind regards,
Juanita Nieuwoudt
Ellies Call Centre & Customer Care
Tel: +27 (0)11 *** www.ellies.co.za
Dear Juanita,
Its business as usual,I am however not prepared to spend another 3 weeks without TV,therefore,I will be more happy to give you voucher in exchange of 10m cable,Dstv Smart LNB + 80cm Dish which are parts of dstv explorer package.I will find someone who is qulified to install it for me.
Just tell me when & where can we meet for exchange.
Thank you in advance.
Dear Juanita,
Its business as usual,I am however not prepared to spend another 3 weeks without TV,therefore,I will be more happy to give you voucher in exchange of 10m cable,Dstv Smart LNB + 80cm Dish which are parts of dstv explorer package.I will find someone who is qulified to install it for me.
Just tell me when & where can we meet for exchange.
Thank you in advance.