1 reviews | Active since Oct 2016
Big Bouquet
<p>8 months ago, I purchased an "Elsat" decoder from House and Home. A week ago, the remote stopped working. I contacted House and Home to have the problem solved under guarantee, and was told that the guarantee only covered the decoder, not the remote. In desperation, I called "Elsat" and asked them what I could do, and they said that If I took it to them, they would exchange it free of charge. I told them that at tha age of 82 years, and having had our only car ****** recently, I was unable to comply. The very next day, a driver arrived at my house with a brand new remote, courtesy of Sean Nel, Ellies, Johannesburg. Excellent service and very rare in today's business climate. Thanks Sean.</p>
Dear Mr Granville Almond
Thank you for the lovely email and feedback. I will make sure that it gets forwarded to Shaun Nel.
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service. Your feedback is always appreciated as this is a good measuring tool for Ellies to see if we on the right track or where we need to improve or make adjustments.
Should there be anything Ellies can assist with in future, please feel free to contact us again.
Kind regards,
Juanita Nieuwoudt
Ellies Call Centre & Customer Care
***
Dear Mr Granville Almond
Thank you for the lovely email and feedback. I will make sure that it gets forwarded to Shaun Nel.
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service. Your feedback is always appreciated as this is a good measuring tool for Ellies to see if we on the right track or where we need to improve or make adjustments.
Should there be anything Ellies can assist with in future, please feel free to contact us again.
Kind regards,
Juanita Nieuwoudt
Ellies Call Centre & Customer Care
***