Bad Service - Job no: ***

I received a bad service at Ellies Electronics, Johannesburg where I bought the Mercer Inverter. On the 03rd February 2020 I handed in the inverter showing an Error Code 05, it was taken in and sent for repairs at Mustek. I was then called and informed that it is fine I can collect it, which I did on the 13th March 2020. When I got home and connected it shoed the same error code 05. I was then sent back to Ellies, where they again sent it in for repair check up before the lockdown.

Mustek sent Ellies a quote to fix the Inverter on the 01st June 2020. We kept on calling to check on the progress and was continuously informed that it is still at Mustek, they will let us know when they get feedback. Only on the 09th September 2020, did Elias from Elies forward the quote to us because Mustek informed them that they need to give the instruction of fixing by the 11th September 2020 or else we loose the Inverter.

This sudden decision involve the payment of R2300.00 which was not there on the first time when the inverter went in for repairs, the question is what changed from the first time and the second one? Since this involve money in this period where there is lack of finances because of the pandemic, why did Ellies not communicate with us on time so that we can make plans and informed decisions.

Looking at the price of the Inverter, it is R11 000.00, loosing it means that we will have to start all over again. I am totally not happy with the service at Ellies Electronics and will not go back to buy from them.

Mosanku Pholo