1 reviews | Active since Mar 2014
Bad service from the installer
<p>The installer came and install my dish on the 09/11/2016 and on the 10/11/2016 of it was not working,i called him to come an fix but he is ignoring me since 12/11/2016 he said maybe he will come and check my problem but even now am still waiting for him,because i couldn't wait for him i had to pay R200 for someone to come and fix it only to find out the cable was loose uptairs.but i knew i had 3 months gurrantee.</p>
Dear Customer,
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly.
In order to assist you Ellies will need more information from you to properly investigate your query and assist with a solution.
My assistant will shortly phone you to get more information. Please may I ask that you provide her with your voucher number and the installers details i.e his name, company name and contact number you have for him. This is vital as she will need to pull your booking history from our system and properly assist you with advice and a solution to the problem.
Please do not hesitate to contact us if any further assistance are needed.
Thanking you kindly,
Juanita Nieuwoudt
Ellies Call Centre
Tel: +27 (0)11 ***
Dear Customer,
Ellies is a company that strives for customer satisfaction and we pride ourselves on our product and service.
We would like to apologise for your experience and will be in contact shortly.
In order to assist you Ellies will need more information from you to properly investigate your query and assist with a solution.
My assistant will shortly phone you to get more information. Please may I ask that you provide her with your voucher number and the installers details i.e his name, company name and contact number you have for him. This is vital as she will need to pull your booking history from our system and properly assist you with advice and a solution to the problem.
Please do not hesitate to contact us if any further assistance are needed.
Thanking you kindly,
Juanita Nieuwoudt
Ellies Call Centre
Tel: +27 (0)11 ***