Bad Service and Incompetence

I just moved into a new place and totally unaware of how to set up my dstv i was then told to get incontact with the guys that just come and set up the wires at the apartment. I was given the following number ********** i called this number and was told they do not look after this complex so i was sent from this person to that person and spent over R150 on airtime just because they could not find a person to assist. I then called again and was told oh this is one of there complexes and they will send me a application for the installation of the wiring - Bearing in mind my dstv worked 100% perfect at my old house. So now over and above my DSTV premium i am paying an additional R160 then i needed to pay R340 as i have extra view and another R699 for a smart switch device when i had already paid dstv for a smart lnb and dish. When i then asked could i not just pay the R160 for the dual view today and the R340 for extra view on monday as they were not coming to instal this whole cables story on monday i was told no i need to pay before they can process the application. So totally frustrated and really annoyed