Bad service

<p>I phoned Ellies to get a quote to install a new video intercom system. The installer installed it about 2 weeks ago and it worked for about 3 days. Now for the past 2 weeks I have been trying to get him back to come fix the system as it has no sound and the picture is blurry. He has also not sent me my warranty papers which I have asked for about 4 times. He missed a meeting with me because after 4 days he apparantly never read my email. When I phone Ellies Pretoria to ask where the installer is they say they will phone him and find out what is going on and never get back to me. The product is clearly faulty and therefore Ellies has to take responsibility to either come and fix it or give me a new system. I am glad to see that you sent this installer for training as I do not think he knows what he is doing. I had to ask him if he connected my gate to the intercom to which he rep**** "You never said I should connect the gate". Now after the system is up I wanted to write on the tag which button is for the house and which for the flat and to my surprise this seems to only be possible while the system is not mounted to a wall yet. So he also did not give me the chance to write on the tags while he was supposed to and it is actually important to me that people know which bell to wring.</p>