Awaiting Installation of DSTV

<p>We purchased a new dstv decoder from game stores in wonderpark on the 7 January 2017. We called immediately to book our installation to Ellies. Provided them all with the decoder serial numbers as well as the sim card details. The lady advised me that the installation will take place with in 3 to 4 working days. We are now on the 26th January and still have not even received a call about our installation. We have now however done an online booking, but feel this request should be expedited immediately, and not in 5 working days time.</p> <p> </p> <p>Very poor customer care service where I have paid infull for installation on not received the service. </p>