laptop

I bought a laptop in 2013 and last yaer I have experience a problem on it and when african bank phoned me last year I have reported it to them and then they told me the poeple from the insurence will phone me to make the arrangements of the laptop and I am still waiting for that call and now I paid that account finnish and now no one want to help me not even african bank not even the insurence poeple of ellerines. Now I am sittig with that problem but I think I must make ellerines name bad so that ellerines don't get any customors just to see how will they feel of losing customers and money