TM
Tshepiso M
1 reviews | Active since Mar 2015
25 Mar 2015, 09:22
Damaged couch
I bought couches at Ellerines December 2013. However, one couch was damaged and I went back to Ellerines Port Elizabeth to tell them about the damage. They promised that it will be replaced but up until now nothing has happened. Why do I have to spend so much money and at the end of the day when I'm not satisfied about the product no one takes me seriously?
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Ellerines Furnishers's replyOfficial
04 Jun 2015, 09:41Hello Princess8,
Kindly be advised that Ellerine Furnishers (Pty) Ltd (with trading brands Ellerines, Furniture City, Geen & Richards, Wetherlys, Dial-a-Bed and Beares) has effective 08 August 2014 been placed into Business Rescue. The Head Office and all stores have since closed down. In light of the above Ellerine Furnishers (Pty) Ltd will no longer be able to entertain any customer complaints. Please note the following:
o All credit related matters are to be referred to the Credit Provider, African Bank's customer care centre: *** / ***
o Complaints relevant to goods that still falls within the particular supplier's warranty kindly contact African Bank on *** / *** to obtain the necessary proof of purchase where after the complainant will have to liaise with the supplier/ manufacturer directly.
o Complaints relevant to Laybys to be referred to Karen Henn ***
o Extended warranty complaints can unfortunately no longer be entertained.
We trust that the above information clarifies the position.
Kindly be advised that Ellerine Furnishers (Pty) Ltd (with trading brands Ellerines, Furniture City, Geen & Richards, Wetherlys, Dial-a-Bed and Beares) has effective 08 August 2014 been placed into Business Rescue. The Head Office and all stores have since closed down. In light of the above Ellerine Furnishers (Pty) Ltd will no longer be able to entertain any customer complaints. Please note the following:
o All credit related matters are to be referred to the Credit Provider, African Bank's customer care centre: *** / ***
o Complaints relevant to goods that still falls within the particular supplier's warranty kindly contact African Bank on *** / *** to obtain the necessary proof of purchase where after the complainant will have to liaise with the supplier/ manufacturer directly.
o Complaints relevant to Laybys to be referred to Karen Henn ***
o Extended warranty complaints can unfortunately no longer be entertained.
We trust that the above information clarifies the position.
Ellerines Furnishers's reply04 Jun 2015, 09:41
Official
Hello Princess8,
Kindly be advised that Ellerine Furnishers (Pty) Ltd (with trading brands Ellerines, Furniture City, Geen & Richards, Wetherlys, Dial-a-Bed and Beares) has effective 08 August 2014 been placed into Business Rescue. The Head Office and all stores have since closed down. In light of the above Ellerine Furnishers (Pty) Ltd will no longer be able to entertain any customer complaints. Please note the following:
o All credit related matters are to be referred to the Credit Provider, African Bank's customer care centre: *** / ***
o Complaints relevant to goods that still falls within the particular supplier's warranty kindly contact African Bank on *** / *** to obtain the necessary proof of purchase where after the complainant will have to liaise with the supplier/ manufacturer directly.
o Complaints relevant to Laybys to be referred to Karen Henn ***
o Extended warranty complaints can unfortunately no longer be entertained.
We trust that the above information clarifies the position.
Kindly be advised that Ellerine Furnishers (Pty) Ltd (with trading brands Ellerines, Furniture City, Geen & Richards, Wetherlys, Dial-a-Bed and Beares) has effective 08 August 2014 been placed into Business Rescue. The Head Office and all stores have since closed down. In light of the above Ellerine Furnishers (Pty) Ltd will no longer be able to entertain any customer complaints. Please note the following:
o All credit related matters are to be referred to the Credit Provider, African Bank's customer care centre: *** / ***
o Complaints relevant to goods that still falls within the particular supplier's warranty kindly contact African Bank on *** / *** to obtain the necessary proof of purchase where after the complainant will have to liaise with the supplier/ manufacturer directly.
o Complaints relevant to Laybys to be referred to Karen Henn ***
o Extended warranty complaints can unfortunately no longer be entertained.
We trust that the above information clarifies the position.