Complain

I bought a bed and a stove and in less than 12 months the bed was damaged and I did go and report it, and the told me to claim from the supplier, how can they tell me that they are suppose to deal with the supplier not me ok then I did contact the supplier but the number they gave me was not working and the email was bouncing back and when I told them about that they never responded back and after all that they still deduct the money every month. And its not my problem that they have closed down I pay my account every month so I think they should deal with it them selves because they are still taking my money but the bed is damaged. I'm so angry and disappointed at them for treating me this way . I have been nothing but loyal to them for the past 3 years