Beyond appalled

On 25 September I asked Wetherley's to repair my couch as it holds a lifetime guarantee for the frame work. To cut a very long story short of appalling service, turn around, customer care, shoddy workmanship and having to send my couch back to be re repaired after 1 day, I now get told that they cannot deliver it to me and that I must arrange my own transport. Words completely and utterly fail me as I have rarely been this cross with a supplier and cannot imagine how something that has taken 5 month to resolve now becomes my problem. I am outraged beyond imagination and have little doubt why Wetherley's are closing if this is the standards they have been maintaining!