1 reviews | Active since Mar 2009
Bed Replacement
I have logged a complaint with your store in Randburg regarding the Seally bed which I bought at your store in Randburg that is making a noise. I have complained previously about the same noise and a technician was sent. The technician assessed and confirmed that the base was making noise. The base was replaced but even with the newly replaced bed, a few days thereafter (less than a week or even two days the bed started making noise again).<br> <br> I have been to the store to complain and the never got a response. I called the regional manager to assist and the PA informed be that he was still on holiday but was on a phone call and would call me back. <br> <br> We are still experiencing the noise on the bed and would like the bed replaced completely or even get our money back to get back our sleep.
Please accept our sincere apology for the inconvenience caused.
As per our telephonic discussion you have advised that this purchase was made at Dial a Bed and not Ellerines.
Please kindly contact the Dial a Bed Callcentre on *** for assistance with the complaint at hand.
Thanks and kind regards,
Kerusha - Ellerines - Customer Care
Please accept our sincere apology for the inconvenience caused.
As per our telephonic discussion you have advised that this purchase was made at Dial a Bed and not Ellerines.
Please kindly contact the Dial a Bed Callcentre on *** for assistance with the complaint at hand.
Thanks and kind regards,
Kerusha - Ellerines - Customer Care
