PN
Pero N

1 reviews | Active since Mar 2009

17 Feb 2015, 21:57

Bed Replacement

I have logged a complaint with your store in Randburg regarding the Seally bed which I bought at your store in Randburg that is making a noise. I have complained previously about the same noise and a technician was sent. The technician assessed and confirmed that the base was making noise. The base was replaced but even with the newly replaced bed, a few days thereafter (less than a week or even two days the bed started making noise again).<br> <br> I have been to the store to complain and the never got a response. I called the regional manager to assist and the PA informed be that he was still on holiday but was on a phone call and would call me back. <br> <br> We are still experiencing the noise on the bed and would like the bed replaced completely or even get our money back to get back our sleep.

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Replies (1)
Ellerines Furnishers
Ellerines Furnishers's reply19 Feb 2015, 14:27
Official
Hello coolyce,

Please accept our sincere apology for the inconvenience caused.

As per our telephonic discussion you have advised that this purchase was made at Dial a Bed and not Ellerines.

Please kindly contact the Dial a Bed Callcentre on *** for assistance with the complaint at hand.

Thanks and kind regards,
Kerusha - Ellerines - Customer Care