GB
Gill B

1 reviews | Active since Sept 2022

01 Sept 2022, 09:28

ELIZABETH BOOTS SA - NEVER DEAL WITH THIS COMPANY

ORDER #COMFYSA1526

I placed this order on 25 June 2022 advertised on Facebook as Premium Orthopedic Boots. After not receiving it for 4 weeks I questioned why and received an email stating "Your item has been delayed due to the volume and carrier availability" 2 weeks later I received a parcel containing the incorrect boots - not what i ordered and cheaper patent leather, certainly not worth R1000 reduced to R500. I email again and got this back "We are sorry to hear that the product did not work for you." Of course, they didn't work for me - they WERE NOT WHAT I ORDERED. Nowhere do you mention that the boots came from China or Tawain !!! Since then I have had no response to my emails or comments on Facebook. Messenger did reply but that has also stopped. They are advertising the boots that I received but they are a far better-looking version of the ******* I received. PEOPLE, PLEASE DO NOT ORDER FROM ELIZABETH BOOTS before you have read all the complaints about them. Elizabeth Boots, please do not respond here with some pitful messenger - only if you are going to send the boots I order or refund my money !!! Gill Burnett Pietermaritzburg

PS My rating is not 1 Star (only allows reviews if you add 1 star MY RATING IS A HUGE ZERO !!!!!!

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Replies (1)
Elizabeth Boots
Elizabeth Boots's reply14 May 2023, 10:07
Official
 
Hello,

I'm sorry to hear about your negative experience with our products. I would like to personally apologize for any disappointment or inconvenience caused.

We take customer feedback very seriously and would like to work with you to resolve this issue. We have received your message and would like to offer our assistance through our support email, ***. Please get in touch with us so we can discuss what can be done to address your concerns and improve your experience with our brand.

We understand that you are unhappy with our return policy, but we have to enforce certain guidelines to ensure the integrity of our products. However, we will do our best to find a solution that works for both parties.

We would like to offer our apologies and a free gift as a token of our appreciation for your patience. Please let us know if you would like to receive this gift.

Once again, we apologize for the inconvenience caused and hope to hear from you soon.